'worrying about problems, annoyances, feelings of helplessness and injustice. many people deal with these sources of tension and anxiety on a daily basis. often they blame it on the situation itself. ‘it’s not our fault,’ they think. that makes work exhausting rather than enjoyable. much of the trouble, however, we cause ourselves. our way of thinking and imagining ultimately determines how we feel, and how we act and behave. this is the premise of rational effectiveness training (ret). with this book, you will learn to better deal with a variety of situations at work that can cause annoyance, stress, non-productive behavior and poor social interaction. the many examples in the book make the message clear: manage your emotions and maximize your performance and effectiveness.