online dispute resolution - theory and practice is intended to provide an in-depth analysis and overview of not only the past and present but also the future of online dispute resolution. it serves as a guide to scholars and practitioners having an interest in the interplay between dispute resolution, icts and ai applications. the book employs international, comparative, empirical, and interdisciplinary approaches to a myriad of legal and technical issues across the odr spectrum. odr is a field that lies at the intersection of dispute resolution and technology and our challenge has been to examine the many different areas that are being touched by these elements of modern life. this second edition updates information about odr around the world, extends and brings up to date odr approaches to facilitation, mediation, arbitration, and ecommerce, and adds important information about new technologies like blockchain and artificial intelligence. online dispute resolution - theory and practice is a must read text by scholars, practitioners, academics, and researchers in the dispute resolution and information technology field.